13300 Privacy Policy — Your Data, Our Responsibility
13300 is committed to protecting the privacy of every Malaysian user. This Privacy Policy explains the types of data we collect, how we use it, and your rights as a user of our platform.
Information We Collect
When you register or use the 13300 platform, we collect several categories of information to ensure our services function properly and securely. This information is collected directly from you or automatically as you use the platform.
Account Information
- Full name, email address, and phone number provided during registration
- Date of birth for age verification (minimum age requirement: 18 years)
- Additional identity information if required for account verification
Device & Browser Information
- IP address, browser type, operating system, and screen resolution
- Mobile device information, including device model and operating system version
- Session data such as login time, pages visited, and duration of use
Payment Information
- Deposit and withdrawal transaction records in Malaysian Ringgit (RM)
- Bank name or e-wallet provider used (FPX, Touch 'n Go, DuitNow)
- We no store your full card number or banking password
We also collect data on how you interact with the platform — including games played, bet amounts, and activity frequency. This data is used solely to improve the user experience and platform security.
This Privacy Policy is effective from 1 January 2026. For enquiries, contact:
[email protected]
Why We Collect This Data
Personal data is used to create and manage your account, verify your identity, and keep your account secure from unauthorised access.
Payment information is used to securely process deposits and withdrawals in MYR through local Malaysian payment providers.
Usage and device data is analysed to detect suspicious activity and protect all 13300 users from fraud and abuse.
Usage data helps us understand the most valuable features and continuously improve the user experience.
Account information is used by our support team to assist with user enquiries and reported technical issues.
Certain data may need to be retained or disclosed to comply with legal requirements or valid requests from authorities.
Cookies & Tracking Technologies
13300 uses cookies and similar tracking technologies to enhance platform functionality and security. Cookies are small files stored on your device when you visit our website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login and session security. Cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform to support continuous improvement.
- Functional Cookies: Stores user preferences such as language settings for a more personalised experience.
You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of 13300.
Security & Data Retention
13300 applies appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
- All data transmitted between your device and the platform's servers is protected by SSL encryption
- Data is stored on protected servers with strict access controls
- User passwords are stored in encrypted format — we cannot read your password
- Internal staff access to user data is restricted and monitored
Your personal data is retained for as long as your account is active or as needed for the purposes outlined in this policy. Following account closure, data may be kept for any additional period required by law.
Third-Party Sharing
13300 does not sell, rent, or share users' personal data with third parties for marketing purposes. Data may only be shared in the following limited circumstances:
- Payment Providers: Required transaction information is shared with local payment providers (such as FPX and DuitNow) to process deposits and withdrawals.
- Service Providers: Third-party companies that help us operate the platform may have limited access to data strictly necessary for their assigned tasks.
- Legal Requirements: Data may be disclosed to authorities where required by Malaysian law or court order.
All third parties we work with are bound by strict data confidentiality agreements.
Your Rights as a User
As a 13300 user in Malaysia, you have the following rights regarding your personal data.
You have the right to request a copy of the personal data we hold about you. Contact customer support at [email protected] to submit a data access request.
If you find that your personal data is inaccurate or outdated, you can update it through your account settings or by contacting our support team.
You may request account closure and deletion of your personal data, subject to data retention requirements under applicable law.
Policy Changes & How to Contact Us
Changes to This Policy
13300 reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via a notice on the platform or to their registered email address. We encourage you to review this page periodically.
Continued use of the platform after updates to the Privacy Policy are published will be considered your acceptance of those changes.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our support team:
Support available 24 hours a day, 7 days a week
View FAQ
Your Data Is Safe Here
13300 is committed to protecting the privacy of every Malaysian user. Register with confidence — we never sell your data to anyone.